Experience

• March 2021 — present

  EPAM Systems

  L1 Team Lead

  • Team stuffing and onboarding

  • In-team management (shifts, tasks, performing review)

  • KPI Reporting to customer

  • Handovers

• September 2020 — February 2021

  EPAM Systems

  L1 Support Engineer

  • Incident management

  • Basic issue troubleshooting

  • Log analysis

  • Deploying

  • Monitoring setup

• July 2019 — September 2020

  Onseo

  NOC engineer

  • Providing 24/7 technical support

  • Oral and written communications with development teams

  • Managing incidents, responding to incoming requests

  • Providing incident clarification, basic troubleshooting and escalation

  • Conducting day-to-day support tasks – patching, updating, monitoring, log review, provisioning, backing up, documenting

• August 2018 — June 2019

  Allsimple

  Marketer

  • Search engine optimization

  • Social Media Marketing

  • Email marketing

  • Sales managing

  • Contextual advertising

• November 2015 — August 2018

  Ciklum

  Research Analyst

  • Researching business products using web analytics to enhance supply chain management

  • Conducting technical data analysis using proprietary software

  • Compiling and interpreting of data following an established data model

  • Producing reports using internal company software, Asana, Jira

• October 2014 — November 2015

  Automoto.ua

  SEO Specialist

  • Supporting technical operations for e-Commerce corporation

  • Conducting data analysis using Google Analytics

  • Creating a site map

  • Generating/expanding semantic kernel and segmentating in order to run contextual advertising

  • Managing search engine protocols and monitoring site traffic

  • Creating internal relink for proper weight redistribution page values

  • Developing end-user FAQ on website usability and interface for client retention and motivation for action

  • Managing access for search engine bots